Refund policy

Return & Refund Policy

We want you to love your purchase. If something isn’t quite right, here’s how returns and refunds work.

Returns

We accept returns within 14 days of delivery.

To be eligible for a return:

• Items must be unworn, unwashed, and in original condition
• Items must have original tags attached
• Items must be returned in original packaging (if applicable)

Items that show signs of wear, washing, or damage will not be eligible for return.

Non-Returnable Items

The following items are final sale and cannot be returned or refunded:

• Sale or clearance items
• Gift cards
• Custom or made-to-order items (if applicable)

How to Start a Return

To initiate a return, please contact us at:

📧 [kancityclothing@gmail.com]

Include:

• Your order number
• The item(s) you wish to return
• The reason for the return

Once approved, you’ll receive return instructions.

 

Return Shipping

• Customers are responsible for return shipping costs, unless the item arrived damaged or incorrect.
• Shipping fees are non-refundable.

We recommend using a trackable shipping service, as we are not responsible for lost return shipments.

 

Refunds

Once we receive and inspect your return, we’ll notify you of the approval or rejection of your refund.

If approved:

• Refunds will be issued to your original payment method
• Please allow 7-10 business days for the refund to appear, depending on your bank or card issuer

 

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with photos of the issue. We’ll make it right as quickly as possible.

Exchanges

At this time, we do not offer direct exchanges. If you need a different size or item, please return your original purchase and place a new order.

Questions?

If you have any questions about returns or refunds, contact us at:

📧 kancityclothing@gmail.com