Shipping policy
Shipping Policy
Thank you for shopping with us! Below you’ll find everything you need to know about how and when your order will be shipped.
Processing Time
All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order. You will receive a confirmation email once your order has shipped.
During high-volume periods (such as holidays or sales), processing times may be slightly longer.
Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout.
Estimated delivery times:
- Standard Shipping: 3–7 business days
- Expedited Shipping (if offered): 2–3 business days
Delivery times are estimates and may vary due to carrier delays or factors outside our control.
Shipping Locations
We currently ship to:
- United States
If international shipping is offered, customers are responsible for any customs duties, taxes, or fees imposed by their country.
Order Tracking
Once your order ships, you will receive an email with tracking information. Please allow up to 24 hours for tracking updates to appear.
Lost or Stolen Packages
We are not responsible for lost, stolen, or delayed packages once they have been handed over to the shipping carrier. If your package is marked as delivered but not received, please contact your local carrier first.
That said — if you run into an issue, reach out to us and we’ll do our best to help.
Incorrect Address
Please make sure your shipping address is entered correctly at checkout. We are not responsible for orders shipped to incorrectly provided addresses.
If you notice an error, contact us immediately at kancityclothing@gmail.com. Address changes are not guaranteed once an order has been processed.
Questions?
If you have any questions about shipping, feel free to contact us at:
📧 kancityclothing@gmail.com